Refund policy

Every Cat Purrvert item is printed just for you when you order. Nothing sits in a warehouse, which means we can't take back items because of a change of heart or the wrong size choice. Please check the size chart on each product page before ordering.

Damaged, faulty or wrong item?
If your order arrives damaged, misprinted or isn't what you ordered, email us at catpervertbrand@gmail.com within 30 days of delivery with your order number and a clear photo of the problem. We'll send a free replacement or give you a full refund, whichever you prefer. No need to send the item back.

Personalised items
Personalised products are made with the exact name or text you enter. Please double-check your spelling before checking out. We can't refund or replace personalised items because of a spelling mistake in the text you entered.

Lost parcels
If your tracking hasn't updated for 30 days, or shows delivered but nothing arrived, contact us and we'll sort it out.

Cancellations
Orders go to print quickly. If you need to cancel, email us within 12 hours of ordering and we'll do our best.

Your legal rights
Nothing in this policy affects your statutory rights. Where the consumer law of your country gives you extra rights (for example a legal cooling-off or withdrawal period), those rights always apply.

Refunds go back to your original payment method and usually show within 5–10 business days.

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